User Admin Metric Admin Quality Admin

First Call Resolution

Details

Performance Settings: % to Goal

Select Tenure
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Sub-Metrics

Sub-Metrics Last Updated On Status
Sub-Metric A Date Active Edit
Sub-Metric B Date Inactive Edit
If activated, multi-select allows users to select multiple sub-metrics when coaching.

Behaviors

Behaviors Last Updated On Status
Behavior A Date Active Edit
Behavior B Date Inactive Edit
If activated, multi-select allows users to select multiple behaviors when coaching.

Root-Causes

Root Causes Last Updated On Status
Root Cause A Date Active Edit
Root Cause B Date Inactive Edit
If activated, multi-select allows users to select multiple root-causes when coaching.