Metrics, Sub-Metrics, Behaviors, Sub-Behaviors and Root-Causes.
| Priority | Metric | Last Updated On | Status | |
|---|---|---|---|---|
| Balanced Scorecard | 04/10 | Active | Edit | |
| 1 | Net Promoter Score | 04/09 | Active | Edit |
| 2 | Sales Conversion % | 04/09 | Active | Edit |
| 3 | First Call Resolution | 04/09 | Active | Edit |
| 4 | Average Handle Time | 04/09 | Active | Edit |
| 5 | Attendance/Adherence | 04/09 | Active | Edit |
| 6 | Quality | 04/09 | Active | Edit |
